Shipping policy

 

Our shipping policy is kept simple by our Sangha, making it convenient for every customer who purchases our products through the Tribal Sangha website.


Reliable Shipping Partners

All our products are shipped through ST Courier for customers within Tamil Nadu, along with other applicable courier partners for serviceable pincodes across India. We work with our shipping partners to get your order to you as safely and quickly as we can.


Shipping Charges

A flat shipping fee of ₹60 is charged on all orders, regardless of the distance or serviceable pincode. We believe in keeping our products accessible to every customer, including those from remote destinations across India, and in making our Sangha available wherever our products can be delivered.

Shipping is free on orders above ₹1,499. This allows us to extend the convenience of free delivery while keeping our operations sustainable and continuing to serve our customers responsibly.


Processing & Packing Timeframe

Once an order is placed and payment is received, we take up to 24–48 hours to process and carefully pack your order.

Once your order has been processed and fulfilled by our Sangha, it will be handed over to the assigned courier partner for delivery to your destination.


Delivery Timeframe

Once the order has been processed and dispatched by our Sangha, the expected delivery timeframe is:

  • 2–4 business days within Tamil Nadu
  • 5–8 business days across the rest of India

Please anticipate possible delays during festive seasons, public holidays, or circumstances beyond the control of our shipping partners.


Notifications & Updates

Once your order has been processed, packed, and handed over for shipment, an email or WhatsApp message will be sent to you with the relevant shipping details.

A tracking number, along with the name of the assigned courier partner, will be provided in the message so that you can conveniently keep track of your order and its current delivery status.


Damages & Issues While in Transit

Our Sangha takes care to ensure that every product is securely packed and reaches you in the same condition in which it leaves us. However, on rare occasions, an order may encounter issues such as damage or missing items from the parcel during the delivery process.

To help us understand and resolve such issues fairly, we kindly request you to record an unboxing video immediately upon receiving your parcel, preferably beginning with the unopened and sealed package and continuing through the opening of the parcel and inspection of its contents. This will serve as supporting evidence in the event of a claim.

If you notice any issue with your order, such as a damaged product or missing item, please contact us immediately through the contact details provided below. We will do our best to investigate the matter and provide a suitable resolution as promptly as possible.

Please note that Tribal Sangha is not responsible for any damage, deterioration, or other issues that occur after delivery or as a result of handling, storage, or usage by the customer. Such claims will not be eligible for replacement, refund, or other resolution under this shipping policy.

 

For Missing Items

Upon verification of the unboxing video and other relevant details, including the invoice, clear images and video of the inner and outer packaging, we will, wherever possible:

  • Promptly ship the missing item if it is in stock;
  • Issue a refund if the item is unavailable; or
  • Include the missing item with your next order, subject to your preference.

 

Reporting Window

If your parcel has arrived with any of the issues mentioned above, please contact us within 2 days of delivery.

Claims or issues reported after this 2-day reporting window may not be considered for resolution. We therefore request you to inspect your parcel promptly upon delivery and notify us as soon as possible, so that our Sangha can work towards a swift and appropriate resolution.