Privacy policy

 

At Tribal Sangha, we respect the trust you place in us when you visit our website, explore our products, place an order, or communicate with our Sangha. This Privacy Policy explains how we collect, use, protect, and share the information you provide to us while using the Tribal Sangha website.

 

What Personal Information Do We Collect?

When you visit our website, register, place an order, contact us, subscribe to our communications, submit a review, or otherwise interact with us, we may collect information such as:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Postal or ZIP code
  • Order and invoice details
  • Payment and transaction information
  • Information voluntarily provided through customer support, reviews, feedback, or other communications

We may also automatically collect certain information about your device and interaction with our website, such as your IP address, browser and device information, pages or products viewed, referring URL, search terms, cookies, and website usage patterns.

 

When Do We Collect Information?

We collect information when you voluntarily provide it to us while placing an order, registering on our website, contacting our Sangha, subscribing to communications, submitting reviews or feedback, or participating in any applicable website activity.

Certain technical information may also be collected automatically when you browse or interact with our website through cookies and similar technologies.

 

How Do We Use Your Information?

We use the information collected from you to:

  • Process, fulfil, pack, and deliver your orders
  • Send order confirmations, shipping updates, and other service-related communications
  • Process eligible cancellations and refunds
  • Respond to your enquiries and provide customer support
  • Improve our website, products, and overall customer experience
  • Understand website usage and customer preferences
  • Send promotional or marketing communications where you have chosen to receive them
  • Detect, prevent, or investigate fraud, misuse, or security concerns
  • Comply with applicable legal, regulatory, or lawful requirements

We may also analyse certain information on an aggregated basis to better understand how our website is used and how we can serve our customers better.

 

Cookies & Website Technologies

Our website may use cookies and similar technologies to keep the website functioning properly, remember preferences, understand how visitors interact with our website, and improve your browsing experience.

Certain cookies or technologies may be provided by Shopify or other service providers integrated with our website. You may control or restrict cookies through your browser or applicable privacy settings; however, disabling certain cookies may affect some website functionality.

 

With Whom Do We Share Your Information?

We do not sell or rent your personal information to third parties for their own independent commercial purposes.

We may share relevant information with trusted service providers when necessary to provide the services you have requested from us. These may include:

  • Shopify — for website hosting, ecommerce, checkout, and store functionality
  • Payment gateways — for processing payments and transactions
  • Courier and delivery partners — for fulfilling and delivering your orders
  • Website, communication, analytics, and technology providers — where necessary to operate and improve our services

We may also disclose information when required by applicable law, legal process, government authorities, or where reasonably necessary to protect the rights, safety, and security of our customers, our Sangha, or Tribal Sangha.

 

Payment Information

Payments made through our website may be processed by third-party payment gateways. We do not use your financial information for purposes unrelated to processing or administering your transaction, except where required for legitimate operational, security, legal, or regulatory purposes.

Payment providers may independently collect and process payment-related information according to their own privacy policies.

 

How Do We Protect Your Information?

We take reasonable measures to protect the information entrusted to us against unauthorized access, misuse, loss, alteration, or disclosure.

Our website and associated service providers may use appropriate security measures, including encrypted connections and other technologies designed to protect information during transmission.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Your Choices & Information

You may contact us to request correction or updating of your personal information, raise a concern regarding its use, or exercise applicable rights regarding your personal information.

You may also opt out of promotional or marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Service-related communications, such as order confirmations, payment updates, shipping notifications, or important account-related messages, may still be sent where necessary to fulfil your order or provide the service requested by you.

 

Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy practices. Tribal Sangha does not control or take responsibility for the privacy policies or practices of websites that we do not own or operate.

We encourage you to review their respective privacy policies before providing personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, technology, or applicable legal and regulatory requirements.

The Effective Date displayed on this page will indicate the latest version of this Privacy Policy. We encourage you to review this page periodically to remain informed.

Effective Date: 27 August 2026

 

Contact Us

If you have any questions, concerns, requests, or suggestions regarding your privacy or the information we hold about you, please contact our Sangha through the contact details provided on our website.

 

Our Commitment to Your Privacy

Your trust is something we receive before we receive your order.
Just as we take care in sourcing, preparing, packing, and sending our products from our Sangha to your hands, we believe that the information you share with us deserves the same care and responsibility.

Your privacy matters to us, and we are here to serve you with transparency, respect, and the same sense of seva that guides our work.