Refund policy

 

Returns for Farm Products

Our products begin their journey months before they reach you. They are sown and nurtured by our Sangha until harvest, followed by careful steam distillation through age-old traditional methods. In some cases, only a few millilitres of essential oil are obtained from a quintal of botanical biomass. The same care and effort goes into our stone-pressed, bull-driven carrier oils produced at our Sangha farms.

With this in mind, we do not accept returns once an order has been packed and shipped.

This prudent measure helps us avoid unnecessary wastage and preserve the purity and hygiene of our products. As our oils are produced in limited quantities, accepting returns could also prevent other customers waiting for the same limited stock from experiencing our products. Furthermore, once a product has left our care and been delivered to a customer, we cannot resell it to another customer while maintaining the standards of purity and hygiene that we uphold.

We make every effort to ensure that our products are supplied with an appropriate manufacturing date and expiry date, both of which are clearly printed on the product label. We do not rely on manually stamped dates, so that every customer can have clear visibility of the product's manufacturing and shelf-life information.

 

When We Can Accommodate a Request

While we do not accept general returns, we understand that circumstances can sometimes change. To accommodate our customers wherever reasonably possible, we may assist in the following situations:

• A request to change an order before dispatch
• An order that has been wrongly delivered or misplaced during fulfilment

All such requests must be communicated to us within the respective reporting window mentioned below.

 

1. Changing an Order Before Dispatch

We understand that, sometimes, a customer may reconsider their choice after placing an order. If you wish to change your order to another product available on the Tribal Sangha website, please contact us before the order is dispatched, preferably within the initial 24–48 hour processing period.

Upon receiving your request, we will cancel the original order and initiate the refund process, subject to the new order being placed and the corresponding payment being successfully received and reflected in our order records.

Once our Sangha has sent the email or WhatsApp confirmation notifying you that the order has been dispatched, no changes can be made to the products or invoice for that particular order.

 

2. Wrongly Delivered or Misplaced Order

If you receive a product that does not correspond with the product you ordered, please notify us within 2 days of delivery.

Kindly send us clear images or video of the received product along with the relevant invoice details through the contact number or email address provided below. This will allow our Sangha to verify the issue and assist you promptly.

To help us resolve the matter smoothly, we humbly request that you keep the wrongly delivered product unopened, sealed, and in its original, untampered packaging.

Once the issue has been verified, we will provide instructions for returning the wrongly delivered product to the address shared with you through email or WhatsApp. The product should be dispatched in the condition in which it was received.

Upon reviewing the delivery receipt and verifying that the returned parcel has been received at our address in its original, unopened, and untampered condition, we will initiate the refund process and issue the applicable credit note, along with the eligible delivery charges.

The right product originally ordered will then be dispatched to you separately.

 

How Refunds Are Processed

Once we receive your email or WhatsApp message regarding an eligible order change or wrongly delivered order, our Sangha will initiate the necessary refund process after verification.

We will keep you informed regarding the status of your refund. Once approved and processed, the refund will be credited to the original payment method used for the order.

Please allow an additional 24–48 hours for the refund amount to appear in your account, after the refund has been processed. The actual time may vary depending on your bank, card issuer, or payment service provider.

 

Unavailability or Unforeseen Circumstances

There may be occasions when an order is placed while our website does not yet reflect the latest available stock. This can occasionally occur during busy periods of botanical distillation and carrier-oil extraction at our Sangha farms, where production is carried out in limited quantities and according to seasonal availability.

Similarly, an order may occasionally be affected by the unavailability of a serviceable courier partner, shipping restrictions, or other unforeseen circumstances beyond our reasonable control.

In such situations, we sincerely regret any inconvenience caused. Our Sangha reserves the right to inform you through WhatsApp or email and cancel the affected order where necessary. A refund for the cancelled order will then be initiated promptly to the original payment method.

 

Processing Delays

We normally take up to 24–48 hours to process and pack an order after payment has been received.

If, due to unforeseen circumstances, we are unable to process and dispatch an order within 48 hours, we may cancel the order and initiate a full refund to the original payment method.

If you wish to cancel an order because of such a processing delay, please contact us and we will assist you with the cancellation and refund process.

 

Our Commitment to You

We understand that every order placed with Tribal Sangha is more than a transaction. It is an opportunity for you to experience the work, traditions, and care carried by our Sangha from the farms to your hands.

We sincerely regret any inconvenience that may arise in circumstances beyond our control. Your experience with our Sangha and our products matters deeply to us, and this is what we are here for.

If you have any thoughts, suggestions, or concerns regarding your experience, please feel free to reach out to us. We will put our collective minds towards finding better ways to serve you and to provide a more thoughtful seva in all that we do.